NEW: REDUCED RATE LOCAL SHIPPING!
If you are shipping to Washington, Northern Oregon, Northern Idaho, we now offer low-rate overnight shipping. Learn more.
Frequently Asked Questions
Here is a list of some of the questions we get asked a lot. If you don't find the answer here, give us a call at (800) 542-7732 or email us at firstname.lastname@example.org.
Can I ship seafood?
Yes you can ship seafood. We can ship any of our items via UPS overnight to anywhere in the U.S.
How much does it cost to send a package?
The shipping charge for UPS Next Day Air is around $75 plus the cost of the fish which typically covers the first 10 pounds of weight. UPS rates vary based on location. (It costs more to ship to Florida than to Oregon).
What sets us apart from everyone else?
We ship fresh fish (when available which is most of the time) and never frozen. Your package arrives ice cold with seafood that likely has never been frozen! You’ll be hard pressed to find anyone else that does that! Everything is guaranteed 100%.
How long does it take?
All of our perishable packages are shipped UPS Next Day Air. Packages will arrive the next day on your doorstep. However please remember that we cannot control the weather or mechanical issues that might delay your order at any time. Please allow for at least an extra day when selecting a ship on date. We over pack all our orders to stay cold and keep your fish fresh for at least 48 hours just in case there are any unforeseen shipping delays. Your fish is guaranteed to arrive fresh or your money back. All of our non-perishable are shipped 5-7 day ground unless otherwise selected.
When do I need to place my order?
As long as you place your order by 4:30 pm PST, we can ship it out to arrive the next day. You can also select a future ship date. What if my package is delayed or incorrect? Unfortunately we are only human and can make mistakes. Everything is guaranteed 100% to your satisfaction or your money back. Nobody does customer service better than we do. You support us and our families and we are here for you!
Do you freeze the fish before you ship it?
We do not freeze the fish before we ship it. If it is fresh fish that you ordered than you will receive fresh fish in your box. If you ordered items that are previously frozen the they may arrive frozen or thawed.
How long will the fish last after I receive it?
When you receive your package open it up and take a look at the fish. Decide what you are going to eat in the next couple days and put it in the refrigerator. Everything you are not going to eat, you should freeze it. You should not refreeze items that have thawed out.