FAQ
Have a question? Please check out our list of FAQs below. If you can’t find the answer, give us a call at (800) 542-7732 or send us an email at pikeplacefish@pikeplacefish.com.
Can I ship seafood?
Yes, we ship our seafood nationwide! We can ship any of our offerings via UPS Next Day Air to anywhere in the US.
Can I order seafood for local pickup in Seattle?
Yes! Give us a call us at 1-800-542-7732 for local pickup orders.
WhY ORDER FROM PIKE PLACE FISH MARKET?
We ship the best seafood on the planet and it is all responsibly sourced. We have been at this since 1930—we know our fish! Your package will arrive ice cold right on your doorstep with your satisfaction 100% guaranteed.
How long does Shipping take?
All of our perishable packages are shipped UPS Next Day Air That means your order will arrive on your doorstep the following day. However, please remember that we cannot control the weather or any mechanical issues that may delay your order at any time. Please allow for at least one extra day when selecting a ship date. We over pack our orders to stay cold and keep your fish fresh for at least 48 hours in case of any unforeseen shipping delays. Your seafood is guaranteed to arrive fresh or your money back. All of our non-perishable items are shipped 5-7 day UPS Ground unless otherwise selected.
When do I need to place my order?
Please place your order by 7:00am PST for the delivery to arrive the following day. You can additionally select a ship date in the future if preferred.
What if my package is delayed or incorrect?
Unfortunately we are only human and can make mistakes (although rare!). However, rest assured your order is guaranteed 100% to your satisfaction or your money back. Nobody does customer service better than us. We are nothing without your passionate support, so we strive to provide the same for you and your family.
Do you freeze the fish before you ship it?
Nope! If you ordered fresh fish, then you will receive fresh fish. Simple as that. If you ordered specific items that were previously frozen, they may arrive frozen or thawed.
How long will the fish last after I receive it?
Take a look at your order and decide what you are going to eat in the next few days and store that in the refrigerator. Certain items if properly stored can be placed in your freezer for at least a couple months.
I bought some fish… now what?
Thank you for supporting our family! See below for general instructions. Give us a call at (800) 542-7732 with any additional questions.
Storing
Store seafood in the coldest part of your refrigerator for up to 3 days.
Live shellfish need to breathe! Store them in the refrigerator in a bowl covered by a clean, damp cloth. Squeeze any open shells closed. If shells don’t stay closed, discard them.
Freeze any fish you do not plan to eat in the next 3 days. We recommend wrapping each piece of fish tightly in cellophane and placing in a freezer bag. Vacuum sealing your fish is also a great option. Store up to 8 months in your freezer.
Thaw frozen seafood in the refrigerator (at least 24 hours). You can also quickly thaw by running the fish under cold running water.
Cooking
When baking, broiling, grilling, steaming or poaching fillets, steaks or whole fish, use the 10 minute rule—cook 10 minutes per inch of thickness at 400 degrees. In general, fish is cooked when its meat loses its translucent, raw appearance and just begins to flake when tested with a fork.
Doneness of fish can optionally be checked with an instant-read kitchen thermometer. Remove fish as it internally approaches 140 degrees, then let rest for 5 minutes as it will continue to cook.
Shellfish such as clams and mussels will cook and open after 5-10 minutes. Once most are open, discard any that remain closed.
Shrimp and scallops are done when their appearance has turned opaque and their texture changes from soft to slightly firm—generally after only a few minutes.